1. Introduction
Welcome to the Espressolab Mobile App (“App”, “we”, “us”, or “our”). This Privacy Policy explains how Espressolab collects, uses, shares, and protects information about you when you use our mobile application.
We are committed to safeguarding your privacy and handling your data transparently. By downloading or using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the App.
2. Information We Collect
Information you provide
- Account registration details (name, email address, phone number, password).
- Payment information (processed securely; we do not store full card numbers).
- Order history, preferences, and loyalty program activity.
- Coupon codes, gift card details, and promotional interactions.
- Customer support communications.
Information collected automatically
- Device identifiers (device ID, OS version, app version).
- Usage data (features accessed, screens viewed, timestamps).
- Log data (IP address, crash reports).
- QR code scan events for in-store payments and LabCoin earning.
Location information
With your permission, we collect your device's location to power the Store Finder feature and show you the nearest Espresso Lab locations. You may disable location access at any time via your device settings. Disabling location will limit the Store Finder functionality but will not affect other app features.
3. How We Use Your Information
- Create and manage your account and loyalty profile.
- Process orders and payments securely.
- Operate and display the LAB CUP LOYALTY rewards dashboard.
- Credit LabCoins earned through QR-code mobile payments.
- Send order confirmations, status updates, and promotional notifications.
- Personalize your experience and recommend relevant products.
- Power the Store Finder and provide directions to nearby locations.
- Respond to customer support requests.
- Analyze usage trends to improve app performance and features.
- Comply with applicable laws and regulations.
4. Children's Privacy
The App is designed for general audiences and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. We will promptly delete such information from our records.
If your region requires a higher age threshold for data consent (e.g., 16 in some EU member states), we comply with those requirements.
5. How We Share Your Information
We do not sell your personal information. We may share data only with:
- Service providers: Payment processors, cloud hosting, analytics providers, and push notification services under strict confidentiality agreements.
- Store operations: Branch-level staff who fulfill your orders and manage loyalty redemptions.
- Legal authorities: When required by law, court order, or to protect the rights and safety of Espressolab or the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets. We will notify you before your data is subject to a different privacy policy.
6. Data Retention
We retain your personal information for as long as your account remains active or as needed to provide our services. You may request account deletion at any time using the methods below. After deletion, we may retain certain data for up to 90 days for fraud prevention and legal compliance, after which it is permanently removed.
7. Data Security
- TLS/SSL encryption for all data in transit.
- Encrypted storage for sensitive account data.
- Secure, tokenized payment processing (we do not store raw card data).
- Regular security audits and vulnerability assessments.
While we take reasonable precautions, no method of transmission or storage is 100% secure. We encourage you to use a strong, unique password and notify us immediately of any suspected unauthorized access.
8. Your Rights & Choices
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your account and associated personal data.
- Portability: Receive your data in a structured, machine-readable format.
- Opt-out: Unsubscribe from marketing emails or push notifications at any time via app settings.
- Location: Withdraw consent for location access via your device settings at any time.
Account & data deletion
Delete your Espressolab account
You can permanently delete your account and associated personal data at any time. Choose either method below. You do not need to reinstall the app to submit a request.
Send a deletion request
Email our support team with the name, email address, and phone number associated with your account. We may contact you only to verify account ownership.
Request deletion by emailSupport email: info@epicsyst.com
Use the in-app option
- Open Espressolab and sign in.
- Select Other from the bottom navigation.
- Scroll down and select Delete Account.
- Review the warning and confirm Delete Account.
Your account data will be removed
Requests are normally completed within 7 business days after verification.
For your security, never include your password, payment-card details, or one-time verification code in an email.
9. Third-Party Services
The App may integrate third-party services (e.g., mapping services for Store Finder, payment gateways). This Privacy Policy does not apply to those services. We encourage you to review the privacy policies of any third-party services you access through the App.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, where required by law, notify you via in-app notification or email. Your continued use of the App after any changes constitutes your acceptance of the updated policy.
11. Contact Us
For questions, concerns, account deletion, or other data requests, contact:
+20-2-2738-0940